Reviews, Reviews, Reviews
Ok so that is only one word, but it is important enough to be repeated three times. Online reviews are one of the, if not the most important thing you can do to get more customers through your door that found you on the web.
Customers trust online reviews. A recent study by Nielsen found that 78% of internet users trust the reviews they read. The future of the internet is in user generated content (ok that’s as technical as this article is going to get). This is feedback about your business from an independent source – the most important and influential kind of feedback.
“But reviews are for restaurants, I don’t own a business that people review”. Wrong! While restaurants and hotels do tend to get the most reviews, every business can benefit from reviews. Think about it. If you are searching for a local plumber because your sink just exploded and you find three plumbers listed – two without reviews and one with five positive reviews from current customers – which one are you going to call?
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